nShift Returns
par IDYN B.V.
Handle returns from every webshop in Business Central — automated, integrated, and ready to process
The e-commerce returns integration Business Central was missing
Returns are a crucial part of modern e-commerce operations. nShift Returns has set the standard for efficient, customer-friendly return flows. Now, that power is fully integrated inside Microsoft Dynamics 365 Business Central.
nShift Returns connects to the nShift Returns portal directly in BC, enabling your team to manage the entire return lifecycle without leaving their ERP system. No data duplication. No integrations to maintain. Just efficient returns management, all inside Business Central.
How It Works
Customers initiate returns through your webshop’s embedded nShift Returns portal. Approved return requests are automatically imported into Business Central, where they are processed using standard BC logic — no double data entry, no manual handoffs, no switching between systems.
Key Capabilities
- Automatic import of approved return orders from the nShift Returns portal into Business Central
- Auto-release, auto-post, and auto-archive return orders based on configurable workflows
- Receive goods and create credit memos using standard Business Central functionality
- Link every return to its original sales order for full traceability
- Send return shipping labels directly to customers (when combined with ShipIT 365)
- Real-time returns dashboard: monitor return volumes, reasons, financial impact, and processing status
- Scheduled synchronization via the standard Business Central job queue
- Installation wizard for guided setup with smart processing and customer validation settings
Works with Your Webshop
nShift Returns for Business Central is platform-agnostic and works with all major e-commerce solutions, including Shopify, WooCommerce, Magento, Shopware, PrestaShop, BigCommerce, Norce Commerce, Centra, Litium, and more. Manage returns from multiple platforms through one centralized portal, fully synchronized with Business Central.
Business Impact
- 30% less time spent on returns and WISMR tickets
- 15% of returns redirected in-store, creating new purchase potential
- Fewer support queries and faster warehouse workflows
- Reduced customer service workload through automation
- Lower operational costs from minimized manual data entry
- Improved return insights for better decision-making
- Enhanced warehouse planning through predictable return flows
Standalone or Combined with ShipIT 365
nShift Returns works as a standalone Business Central extension. For organizations already using ShipIT 365 — idyn’s shipping integration connecting Business Central to 3,000+ carriers worldwide — it adds the ability to create transport orders and print return shipping labels directly from return orders.
Pricing
Starting from €100 / £90 / $120 per month.
Supported editions
This app supports both the Essential and Premium editions of Business Central.
Supported languages
This app is available in English, Dutch, German and French.
Supported countries
All countries where Business Central is available.
More information
For more info go to https://www.idyn.nl/solutions/nshift-returns/?nochace